Effective Date: January 28, 2026
Website: https://urbankitchenappliances.co.ke
Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke

Urban Kitchen Appliances (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website and services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information

• Full name

• Phone number

• Email address

• Billing and delivery address

• Order and transaction details

Technical Information

• IP address

• Browser type and device information

• Website usage data

• Cookies and analytics data

This data is collected when you place an order, contact us, subscribe to updates, or browse our website.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Manage deliveries and logistics

• Communicate order updates and customer support responses

• Improve website functionality and user experience

• Prevent fraud and unauthorized transactions

• Meet legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

Urban Kitchen Appliances does not store sensitive payment details such as card numbers.

All payment transactions are processed securely through trusted third-party payment gateways that comply with industry security standards.

4. Data Protection and Security

We implement appropriate technical and organizational security measures to protect your personal data against:

• Unauthorized access

• Loss or misuse

• Alteration or disclosure

While we strive to protect your information, no online transmission method is completely secure. Users are encouraged to take necessary precautions when sharing data online.

5. Cookies and Tracking Technologies

Our website may use cookies to:

• Enhance user experience

• Analyze website traffic

• Improve site performance

You may choose to disable cookies through your browser settings. However, doing so may affect certain website functionalities.

6. Third-Party Services

We may share limited information with trusted third-party service providers such as:

• Courier and logistics companies

• Payment processors

• Website hosting providers

• Analytics tools

These providers are only granted access to information necessary to perform their services and are required to protect your data.

7. Data Retention

We retain customer information only for as long as necessary to:

• Complete transactions

• Maintain business records

• Comply with legal obligations

Once no longer required, data is securely deleted or anonymized.

8. Your Rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate data

• Request deletion of your personal data (where legally applicable)

• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

9. Children’s Privacy

Urban Kitchen Appliances does not knowingly collect personal information from individuals under the age of 18. If such data is identified, it will be promptly removed from our systems.

10. External Website Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of external platforms they visit.

11. Policy Updates

Urban Kitchen Appliances reserves the right to update this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon publication.

We recommend reviewing this policy periodically to stay informed.

12. Contact Information

For questions, concerns, or data-related requests:

Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke