Effective Date: January 25, 2026
Website: https://urbankitchenappliances.co.ke
Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke

At Urban Kitchen Appliances, we prioritize fast, reliable, and secure delivery of kitchen and catering equipment across Kenya. This Shipping & Delivery Policy outlines our shipping methods, timelines, coverage areas, and customer responsibilities.

1. Shipping Coverage

We offer delivery services across:

• Nairobi and surrounding areas

• Major towns in Kenya

• Nationwide locations through approved courier partners.

2. Order Processing Time

All confirmed orders are processed within:

• 24 to 48 business hours after payment verification

• Same-day delivery orders must be placed by 4:00 PM (Monday through Sunday). Orders submitted on weekends or public holidays will be processed on the next business day.

Bulk, customized, or special-order items may require additional preparation time.

3. Delivery Timelines

Estimated delivery timelines depend on your location:

• Nairobi & Environs: 1 – 2 business days

• Major Towns: 2 – 4 business days

• Upcountry Locations: 3 – 5 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen logistical challenges.

4. Shipping Fees

We offer free shipping for all goods across Kenya.

5. Order Tracking

Once your order has been dispatched:

• You will receive confirmation via phone call, SMS, or email

• Tracking details will be provided where applicable

Customers are encouraged to keep their order reference numbers for easier follow-up.

6. Delivery Confirmation

Upon delivery:

• Customers must inspect the package before signing or confirming receipt

• Any visible damage or missing items must be reported immediately

Signing or confirming delivery indicates acceptance of the item in good condition.

7. Failed Delivery Attempts

If delivery is unsuccessful due to:

• Incorrect address details

• Unreachable recipient

• Customer unavailability

The order may be returned to our warehouse. Additional re-delivery charges may apply.

8. Damaged or Lost Shipments

In the event of damaged or lost shipments:

• Contact us within 48 hours of delivery

• Provide your order number and clear images (if applicable)

We will investigate the matter and provide a suitable resolution, which may include replacement or refund depending on the situation.

9. Special Handling for Large Equipment

Commercial kitchen equipment and bulky items may require:

• Special transport arrangements

• Loading and offloading assistance

• Pre-delivery coordination

Customers will be notified in advance if additional handling requirements apply.

10. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery details

• Ensuring access to the delivery location

• Being available to receive goods

Urban Kitchen Appliances is not liable for delivery delays caused by incorrect information or customer unavailability.

11. Contact Information

For shipping inquiries or delivery support:

Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke

12. Policy Updates

Urban Kitchen Appliances reserves the right to update this Shipping & Delivery Policy at any time. Changes take effect immediately upon publication on the website.