Effective Date: January 25, 2026
Website: https://urbankitchenappliances.co.ke
Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke

Urban Kitchen Appliances is committed to delivering quality kitchen and catering equipment. This Refunds Policy explains how refunds are processed, eligibility conditions, and applicable timelines.

1. Policy Scope

This Refunds Policy applies to all purchases made directly through urbankitchenappliances.co.ke. By completing a transaction on our website, you acknowledge and agree to the terms outlined in this policy.

2. Refund Eligibility

Refunds may be approved under the following conditions:

• The refund request is submitted within 7 days of delivery

• The product is unused and returned in its original condition

• All packaging, manuals, and accessories are intact

• Proof of purchase is provided

Refund approval is subject to inspection and verification by our quality control team.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Clearance or promotional items labeled “Final Sale”

• Products damaged through misuse or improper handling

• Items with missing components or altered packaging

• Custom or special-order products

4. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item, notify us within 48 hours of delivery.

Required information:

• Order number

• Product images

• Description of the issue

Upon verification, we will issue either:

• A full refund, or

• A replacement product at no additional cost

5. Refund Processing Timeline

Once the returned product is received and inspected:

• Approved refunds are processed within 7 to 14 business days

• Refunds are issued to the original payment method

• Processing times may vary depending on your financial institution

6. Partial Refunds

Partial refunds may be issued if:

• Packaging or accessories are missing

• The product shows signs of handling beyond standard inspection

The refunded amount will be calculated based on the condition of the returned item.

7. Contact Information

For refund inquiries or support:

Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke

8. Policy Updates

Urban Kitchen Appliances reserves the right to update this Refunds Policy at any time. Changes become effective immediately upon publication on the website.