Effective Date: January 25, 2026
Website: https://urbankitchenappliances.co.ke
Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke

Welcome to Urban Kitchen Appliances. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from urbankitchenappliances.co.ke, you agree to comply with and be bound by the terms outlined below.

If you do not agree with any part of these Terms, please refrain from using our website.

1. Definitions

• “Company”, “We”, “Us” refers to Urban Kitchen Appliances

• “Customer”, “You” refers to any person accessing or purchasing from the website

• “Website” refers to https://urbankitchenappliances.co.ke

• “Products” refers to kitchen appliances, catering equipment, and related items sold on the website

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years old or have parental consent

• Information provided is accurate and complete

• You will not use the website for unlawful activities

We reserve the right to restrict access or terminate accounts that violate these terms.

3. Product Information and Availability

We make every effort to display accurate product descriptions, pricing, and images. However:

• Product images may vary slightly from actual items

• Availability is subject to stock levels

• We reserve the right to modify or discontinue products without prior notice

Errors in pricing or descriptions may result in order cancellation with full refund.

4. Orders and Payments

All orders placed through the website are subject to acceptance and availability.

We reserve the right to:

• Reject or cancel any order

• Limit quantities purchased per customer

• Request additional verification before processing orders

Payments must be completed in full before order processing and shipment.

5. Pricing and Billing

All prices are displayed in Kenyan Shillings (KES) unless stated otherwise.

Urban Kitchen Appliances reserves the right to:

• Update product prices without prior notice

• Correct billing errors

• Adjust promotional offers

Customers are responsible for providing accurate billing and contact details.

6. Shipping and Delivery

Delivery timelines and charges are outlined in our Shipping & Delivery Policy.

While we aim to meet estimated delivery timelines, delays caused by third-party couriers, weather, or logistical challenges are beyond our direct control.

7. Returns and Refunds

Returns and refunds are governed by our:

• Returns Policy

• Refunds Policy

Customers are encouraged to review these policies before making purchases.

8. Warranty and Product Use

Some products may include manufacturer warranties.

Urban Kitchen Appliances is not responsible for:

• Damage caused by improper use

• Unauthorized repairs or modifications

• Failure to follow product instructions

Warranty claims must comply with manufacturer terms where applicable.

9. Intellectual Property Rights

All website content including:

• Text

• Images

• Logos

• Graphics

• Design elements

are the property of Urban Kitchen Appliances and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

Urban Kitchen Appliances shall not be liable for:

• Indirect or consequential losses

• Business interruption

• Loss of profits or data

• Damages arising from website use or product misuse

Our maximum liability shall not exceed the amount paid for the purchased product.

11. User Conduct

Users agree not to:

• Upload malicious software

• Attempt unauthorized access

• Submit false or misleading information

• Disrupt website functionality

Violation may result in account suspension or legal action.

12. Third-Party Links

Our website may contain links to external websites. Urban Kitchen Appliances is not responsible for the content, policies, or practices of third-party platforms.

13. Termination of Service

We reserve the right to:

• Suspend access to the website

• Terminate user accounts

• Cancel transactions

without prior notice if these Terms are violated.

14. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.

Any disputes arising from website use or transactions shall be subject to Kenyan courts.

15. Changes to Terms

Urban Kitchen Appliances may revise these Terms and Conditions at any time. Updated versions will be published on the website and become effective immediately.

Continued use of the website indicates acceptance of the revised terms.

16. Contact Information

For questions regarding these Terms and Conditions:

Phone: +254 707 441 093
Email: deals@urbankitchenappliances.co.ke